Diamond Middleton

Background

About Diamond Middleton

Diamond Middleton is a Collections and Customer Service Call Center Manager with over 8 years of experience in the Financial Service Industry. Diamond started out as Frontline Banker gaining experience with Lending Laws and Regulations. Diamond later moved into the 1st and 3rd Party Collections Industries where he started off as a Frontline Collector in 2015 and quickly progressed to Management. In 2016 he became a Unit Manager, was relocated in 2018 and promoted to the role of an Assistant Collections Manager. Since then he has taken on roles such as Collections Manager, Call Center Manager, Director of Customer Care, Corporate Trainer and Recruiter. Diamond has proven to be an asset in Frontline Operations, Project Management, Client Management, Systems Operations, Business Analytics, Policy & Procedure Creation and implementation and overall Organizational Leadership & Development. Some of the systems include experience such as LiveVox Administrator, Avaya Administrator, Live Agent Administrator, NICE, AWS, Five9 Supervisor, KORE Supervisor, Corecard Supervisor, Star2Star Supervisor, 3XLogic Adminstrator, TLO Adminstrator, Latitude Manager and Hummingbird Manager. Diamond has a broad experience in various Collections Portfolios which include Pre Charge Off Lending, Pre Charge Off Charge, Bank Card, Mortgage, Post Charge Off Lending, Post Charge Off Charge, Medical Bills, Automotive Finance, State Taxes, Purchased Debt, Out of Statute and Business to Business Collections. His management has catered to managing Roll Rates, Collector Effectiveness with KPI, Competitive Liquidation Rates and Collection Productive Time. Diamond looks to the future in making great Organizations by investing in people and optimizing their skillsets and efficiencies.