Diamond Scott
Senior Customer Success Manager at Agility Cms
Based in Canada
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Seniority
Manager
Department
Customer/Client Service
Location
Canada
Industry
Software Development
Company size
23
Contact information
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d•••••••@agilitycms.com
Phone
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Background
About Diamond Scott
I’m a customer-obsessed operations leader with 15+ years of experience helping both high-growth SaaS startups and large enterprises deliver exceptional customer experiences. At PicThrive and during the 2024 launch of Picsaurus, I led the entire customer journey—driving 95.3%–98.5% retention of high-value accounts, 94–95% NRR, and keeping CSAT above 4.5 and NPS at 8+ year after year. I love designing scalable onboarding and success programs—cutting onboarding time by 44%, costs by 41.6%, and increasing feature adoption by 26.2%—all while keeping teams focused, motivated, and connected to the customer voice. My passion is blending strategy with empathy: mentoring great teams, building cross-functional alignment, and turning customer insights into meaningful product and business growth.
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