Diana Lauriola

Background

About Diana Lauriola

Service Delivery Manager responsible of define and improve AMS procedure, responsible to categorize and assign the Ticket, give priorities for activity, be the focal point for the tickets resolution and for any escalation about incident and tickets management, reference contact between AMS internal/external team and SAP project team, managing multiple vendors, Monitoring Service Level Agreement both between Contractor AMS Team vs Internal AMS Team and IT Department vs Business Department, Facilitate relationship between Business End Users and IT AMS team, analyses of the existing documentation and the actual ticketing system, redaction of weekly and Steering committee reports on AMS activity. SAP: ABAP/4 from release R/3 4.6 to ECC, CRM, APO, BW, Mobile Sales SAP INDUSTRIES: Mill Products(Cable), Consumer Product, Media (Magazines) Project Type: SAP Consolidation Programs, Upgrade to Major Release, Spin Off A lot of Build/GoLive support and Six end-to-end implementations of experience Others: SQL HTML PASCAL Technical Team Management (resource planning, status and activity reporting etc.) Technical solution proposal Successful project management and co-ordination of complex and critical work to completion Structured Problem Solving Organizing and running internal training programs Specialties: SAP: ABAP/4 - QA - Transport Management