Diane Gordon
Founding Member, Revroom at Revroom
Based in Arlington, United States
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Seniority
C-Team
Department
Other
Location
Arlington
Industry
Think Tanks
Company size
25
Contact information
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d•••••••@revgenius.com
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Background
About Diane Gordon
Customers renew and buy more when two things are true: they feel valued and they get value. This principle has been the foundation of my success building and leading SaaS company post-sales teams (Implementation, Professional Services, Customer Success Management, and Support) that deliver best in class gross revenue retention (GRR) and net revenue retention (NRR). I have a passion for answering these questions that every SaaS company has: Strategy: How do you deliver in support of key KPIs given where you are right now? For where you’ll be in a year? What should the organization look like/ownership be now and in the future? Operations: What are the right KPIs and KPI targets given current and future business goals? How do you operationalize those KPIs in the context of current/future budget? Scale: What is the right level of process and set of artifacts to enable repeatability/scale without slowing velocity? Culture: How do you hire and grow post-sale team members in support of company and service culture?
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