Verified recordConsumer Electronics

Dick Oosterling

Customer Care Manager Nw Europe at Tcl Communication

Based in Moordrecht, Netherlands

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Seniority

Manager

Department

Other

Location

Moordrecht

Industry

Consumer Electronics

Company size

1.8K

Contact information

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Email

1 credit

d•••••••@tcl.com

Phone

5 credits

+31 ••• •••• ••••

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Background

About Dick Oosterling

Senior Customer Care / Reverse Logistics leader with 20+ years expertise in successful developing and executing global product returns strategies, building service infrastructures and customer care solutions enhancing holistic customer experience. Game changer in start-ups and established companies, locally to worldwide. • Drove mobile carrier service cost down negotiating better contract fees and conditions. • Achieved double digit cost reduction on average unit repair price, gained back significant incorrect claimed 3rd party repair cost. • Created an excellent partnership with range of high-end service partners worldwide. • Defined and optimized reverse logistics processes throughout launch, re-launch and sunset life cycles. • Developed and implemented revenue generating services. • Setup omni channel customer contact centers focusing on self-help solutions and tools.

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Dick Oosterling Email & Phone Number @ Tcl Communication | Kipplo Discover