Dick Oosterling

Background

About Dick Oosterling

Senior Customer Care / Reverse Logistics leader with 20+ years expertise in successful developing and executing global product returns strategies, building service infrastructures and customer care solutions enhancing holistic customer experience. Game changer in start-ups and established companies, locally to worldwide. • Drove mobile carrier service cost down negotiating better contract fees and conditions. • Achieved double digit cost reduction on average unit repair price, gained back significant incorrect claimed 3rd party repair cost. • Created an excellent partnership with range of high-end service partners worldwide. • Defined and optimized reverse logistics processes throughout launch, re-launch and sunset life cycles. • Developed and implemented revenue generating services. • Setup omni channel customer contact centers focusing on self-help solutions and tools.