Dicky Umbara

Background

About Dicky Umbara

Starting my professional career in the hospitality industry since 2013 as an F&B Product staff -2013-2014 Intercontinental Jakarta Mid Plaza (F&B Product) Hot kitchen section, preparing condiment for breakfast stall, incharge at food stall for buffet service, preparing and cook for executive lounge on 14th floor, and making order to purchasing-2014-2015 Hotel Salak The Heritage (Front Office) Starting my new journey as a Front Desk Agent in 2014, surely as an FDA I am handling check in and check out, and then make sure every reservation are guaranted and confirm, also handling complaint from guess. Here is also the first time I learn about Night Audit and how to running the system-2015-2018 Sahira Butik Hotel (Front Office) Continuing my career as an FDA at Butik Hotel in Bogor is new color for me. There are several norm and value that I have never know before in conventional hotel. But, the SOP for my job is the same generally-2018-2021 Neo+ Green Savana Sentul City (Front Office) The second international chain hotel for me. Always interesting to work here, we have some golden rules that we must obey to and apply in work place. Mostly I am in charge as a Night Auditor, and I must make sure for every room rate on system is match with contract rate or travel agent voucher, then I am checking for room/group payment, if there any outstanding bill for group especially, I will give some note to the Sales Marketing that handle that group for follow up the rest of payment. Then billing check for F&B department, make sure all transaction are closed and settle. Final step is make some ledger for OTA checkout today, so there is no outstanding bill every day at least for FIT guess.