Didier Claessens

Background

About Didier Claessens

Today I help clients with there digital challenges from idea over strategy till the implementation of the best possible solution that creates customer value, because customer value means business value. Objective : I want to inspire others and keep growing in the field of customer experience in a digital world. What I’m good at • Omnichannel/e-commerce/digital projects, 15+ years of experience • Strong technical & graphical skills which makes me ideal to work with development and marketing teams • Define online strategy and action plan with a focus on omnichannel where the customer is king • UX & service design • Innovation, ideation & brainstorming to fit the gaps in a customer journey • Information architecture, concept creation & prototyping • User & A/B testing • Optimisation of conversion, new checkout increased with two digits • People manager, manage a multidisciplinary team for 15+ years • Open minded with appreciation for the direct approach • Speak Dutch, French & English Before joining ACA as a Business Unit Manager Product Management | UX & Service Design | E-commerce, I was one of the founding architects of vandenborre.be, one of the first e-commerce sites in Belgium with a strong focus on a website as an integrated system/tool for clients and salesmen. My responsibilities were • The overall UX design off all client facing applications e.g. • Front-end development team • Graphical design team to support MKT initiatives I'm always interested in hearing from people with the same passion about the digital world, former colleagues or managers, so feel free to contact me if you would like to connect.