Diego Alejandro Llanes Gomez
Wfm Planning & Scheduling Specialist at Contactpoint 360
Based in Bogota, Colombia
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Seniority
Staff
Department
Operations
Location
Bogota
Industry
Outsourcing and Offshoring Consulting
Company size
2.4K
Contact information
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d•••••••@contactpoint360.com
Phone
5 credits+57 ••• •••• ••••
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Background
About Diego Alejandro Llanes Gomez
Profesional de Ingeniería de Sistemas, encaminado en el área WorkForce Management, con amplia experiencia y conocimiento en el sector de Contact Center yBPO. Especializado en procesos de optimización de recursos físicos, financieros y humanos. Experto en manejo, control y seguimiento de indicadores de gestión, implementación de dimensionamientos de operaciones telefónicas inbound, outbound, Backoffice, Atención presencial, canales digitales, orientado a escenarios comerciales (RFI - RFP).
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