Diego Dsouza
Information Technology Team Lead at Dasra
Based in Mumbai, India
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Seniority
Manager
Department
Information Technology
Location
Mumbai
Industry
Non-profit Organizations
Company size
244
Contact information
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d•••••••@dasra.org
Phone
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Background
About Diego Dsouza
I’m an IT Team Lead with 9+ years of experience enabling nonprofit organizations through secure, efficient, and user-focused technology solutions. At Dasra, I manage end-user services, SaaS administration, and IT security for a growing hybrid workforce.What I do best:Streamline IT operations and helpdesk workflows to improve SLA compliance and user satisfaction.Administer Microsoft 365, Azure AD, and Google Workspace, ensuring identity security and productivity.Implement robust security measures with Cyberoam/Sophos firewalls, MFA, and email hygiene.Optimize backup and disaster recovery processes to minimize downtime and risk.I’m passionate about process automation, cost optimization, and building resilient IT environments that empower teams to focus on impact. Always open to sharing insights and learning from peers in the IT and nonprofit tech space.Core Skills: IT Service Management • Microsoft 365 • Azure AD • Freshservice • Endpoint Security • VMware • Backup & DR • Firewall Management
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