Diego Gomes

Background

About Diego Gomes

diego.a.o.gomes@gmail.com Over the course of eleven years, a career in Hospitality and Tourism was built at the following companies: ENOTEL RESORT & SPA, ENINOVA HOTELS & RESORTS, SUITES RESIDENCE, DALATA HOTEL GROUP and, currently at FOTA COLLECTION HOTELS. Relying a constant emphasis on process improvement to be able to increase the quality, visibility of the hostels and support management decisions swiftly and forcefully participation in the rapid adoption of new systems and processes in the busi-nesses where I worked as well as the development of best practices for how to use the system and complete each task. Extensive knowledge and skills in Daily Revenue, reconciliation bills, ensuring employee productivity; train new employees, Opera Cloud V2(Accommodation/Billing/Maintenance/ Reception/ Reservations) checking and checkout guests, answering questions about hotel facilities and about local transport, places of interest and entertainment, dealing with special requests, such as room service, taxi bookings or wake-up calls. well as the ability to bring innovative solutions to problematic situations and fully decisions support. Ease of learning and executing changes that produce value for the organization, thorough, structured, with internal and external partnerships, time management and activity prioritizing, issue resolution, and leadership.