Diego Leal

Background

About Diego Leal

Experienced Computer Engineer specializing in IT infrastructure, support services, and cybersecurity, with a strong track record leading regional and global initiatives. Proven ability to manage operations in Chile and across Latin America, while collaborating with multidisciplinary teams in North America, India, and the Philippines. Recognized for delivering high-impact solutions, driving operational excellence, and building resilient, scalable IT environments aligned with business needs. Currently leading IT support operations for Chile, Argentina, and Uruguay, managing both internal teams and external service providers, with an annual SLA performance of 99.8%. Spearheading process automation through AI technologies using Power Automate, Power Apps, and Microsoft Copilot Studio. Deep expertise in digital transformation, cloud infrastructure, and virtualization with VMware vSphere 8. Recognized as a McAfee Hero in 2010 for crisis management during the Chilean earthquake and named Best Global IT Field Engineer in 2013. Experienced in implementing Office 365, Cisco Meraki, Citrix VDI, SharePoint Online migration, SolarWinds monitoring, SIP Trunk, and meeting room systems with Crestron. Skilled in managing macOS/iOS environments using Jamf Pro and Azure Portal. Proactive, results-driven, and passionate about IT service quality, business continuity, and innovation. Strong leadership in ITSM practices with ServiceNow, performance analysis, and continuous improvement. Open to new challenges in infrastructure leadership, digital strategy, and user support transformation.