Diego Mendanha

Background

About Diego Mendanha

I am a Customer Success and Strategic Account Management professional with 15+ years of experience delivering results across global SaaS and tech companies, including LinkedIn, Meta (WhatsApp), and high-growth startups. My work focuses on driving customer retention, increasing ROI, and scaling client success through strategic account planning, digital transformation, and process improvement. In recent years, I’ve expanded my focus into project management, leading cross-functional initiatives to streamline support, onboarding, and success operations. I’ve helped build CRM systems, implement scalable support structures, and optimize internal workflows using tools like Intercom, Dynamics, HubSpot, Slack, Jira and Salesforce. Most recently, I’ve started leveraging AI tools to automate reporting, customer insights, and workflow processes — saving time, reducing manual work, and improving accuracy across teams. Key strengths: • Enterprise Customer Success & Retention • Strategic Account Management & Growth • SaaS Implementation & Technical Enablement • AI-Driven Process Optimization • Project & Program Management in Tech • CRM & Support Tool Implementation (HubSpot, Jira, Salesforce) • Cross-Functional Team Leadership (Sales, GTM, Product, Engineering) • Multilingual: Portuguese and English I thrive at the intersection of customer-centricity and operational excellence, and bring a proven ability to manage complex accounts, lead change, and improve performance across the customer lifecycle.