Dilli Prasad

Background

About Dilli Prasad

A highly capable, result driven, & achievement oriented hotel management professional, works as General Manager & offers 21+ years experience in the hospitality industry with proven track record to leverage domain knowledge & expertise to develop procedures, service standards & operational policies to plan & implement effective control measures to reduce running costs, augment operational efficiency, while operating in complex & challenging hotel work environment. Profile Highlights Team / People Management Strategic Management: Prepares strategic business plans & roadmap for hotel operations management to generate higher revenues through room division, restaurants, banquets & ODC business while functioning in a rapidly changing & competitive business climate. P&L Management: Sincere & consistent performer with focus on new opportunities; carry out revenue analysis to meet overall ROI targets in terms of revenue & profitability growth while meeting budgetary targets in hotel operations to attain higher revenue growth & market share. Key Account Management: Integrity to build guest relations, ability to solve guests’ problems & handle customer complaints with minimum TAT to ensure service recovery & improve customer satisfaction level. F&B Operations: Ensure to have flawless customer service, monitoring the food quality on regular basis. Monitoring the food cost on daily basis. Menu revision being reviewed every 6 months once to increase the menu price by doing due diligence of competitive analysis. Hotel Front Office Operations: Solicits new rooms business, adeptly handle client queries & builds guest relations to ably retain customers through higher brand loyalty & improve ADR targets. Customer Focus: Identify & cater to consumer segments, implements CRM, & champions service standards with focus on all facets of client servicing to proactively provide a memorable guest experiences. Business Development: Adeptly study market data, keeps abreast of market trends & prepare competitor profiles; monitors business operations, identify new opportunities & drives market penetration. Organizational Calibre: Solution oriented highly adaptable & well organised with positive approach to drive organizational development, proven analytical & problem solving skills & quick decision making ability. Team Leadership: Proactively coach, train, & mentor teams for multi-tasking & time management to work under pressure, interpersonal, Presentation & communication skills to ably handle stakeholders.