Dimitar Barev

Background

About Dimitar Barev

IT industry professional with - In-depth knowledge of IT Infrastructure, understanding of complex IT environments & cloud offerings - Project Management skills - Excellent communication skills - Excellent tutoring skills (giving presentations and workshops, educating new hires)- Outstanding performance in a dynamic customer-oriented environment, identifying customer’s plans and key concerns - In-depth ITIL framework knowledge - In-depth knowledge of IT Infrastructure, experience with complex IT environments - Ability to manage diverse projects and drive process improvement and optimization - Lean Six Sigma in Service Management competencies - Ability to work in a diverse cultural environment - Excellent software and hardware troubleshooting skills - Experience with developing and supporting tools and applications for employee collaboration, workload management and process optimization Main Achievements- Implementation of a Technical Support Automation solution for reducing workload and streamlining support procedures - Lean Six Sigma Quality improvement project in Service Management - Continual Service Improvement Project in Service Management for a high profile customer under intensive care - Successful onboarding of IT Service Management Processes within different industries on the German market - Improving employee motivation, building knowledge and establishing a knowledge sharing culture in a team of ITSM process managers