Dimitris Grammatikakis
Account Representative at Grid Telecom Greece
Based in Athens, Greece
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Seniority
Staff
Department
Customer/Client Service
Location
Athens
Industry
Telecommunications
Company size
16
Contact information
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d•••••••@grid-telecom.com
Phone
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Background
About Dimitris Grammatikakis
With over 22 years of experience in the telecommunications sector, I have worked in the Wholesales Division of the OTE Group, holding various commercial positions. My main responsibilities include: After Sales Specialist: In this role, I was responsible for customer support after the sale of products and services. I developed strong skills in problem-solving, customer communication, and complaint management, ensuring customer satisfaction and loyalty. Additionally, I closely collaborated with sales and technical support teams to ensure smooth issue resolution. Operational Specialist: As an operational specialist, I managed the daily operations of commercial activities. This included coordinating teams, monitoring performance, and implementing strategies to improve efficiency and productivity. I also developed and implemented processes to enhance service quality and reduce costs.
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