Dina Mesidor

Background

About Dina Mesidor

I'm a self-starter and critical thinker, who excels at problem-solving and collaboration to achieve the best possible outcomes for internal and external stakeholders. Learn more about me Key Soft Skills:> Problem-solving > Critical thinking > Active listening > Resourcefulness > Adaptability Core Competencies:> Customer success management > Business operations & HR support > Project & product management > Cross-functional team coordination Notable Projects & Achievements:> Achieved 100% increase in new logo HR services customers by implementing targeted acquisition strategies and fostering strong customer relationships > Revised the customer segmentation plan, pre-sales and customer service process flows, resulting in more than 60% increase in new and existing stakeholder engagement > Collaborated with internal stakeholders to clarify the stakeholder’s requirements, which resulted in the successful launch of the MVP and new product releases > Collaborated with internal stakeholders to revise the pricing structure and product offerings to reflect industry stakeholder’s needs > Maintained a 70-80% retention rate within managed services customer base > Served as the primary Voice-of-the Customer (VOC) for 20+ customers over a 3-year period > Created and implemented new strategies to increase upsells and customer transaction amounts, which resulted in 40% revenue growth across two locations during my tenure > Coordinated internal cross-functional teams to survey and gather stakeholder requirements to successfully remove and replace an analog/POTS with a VoIP phone system with 200 plus handsets for a local law firm