Dindo Austria

Background

About Dindo Austria

Over 14 years of comprehensive experience in the BPO industry, including voice and non-voice accounts in Sales, Customer Service, Technical Support, Financial, and Back Office functions. Industry exposure spans Consumer Electronics, Telecommunications, Contractor Management with Australian Taxation, and Health Services. • Proven managerial expertise in planning, organizing, assigning, and directing work to ensure high-quality service delivery. Proficient in resource planning, process mapping, and process improvement. • Exceptional client relationship skills, adept at building and nurturing relationships with diverse organizations. Skilled in facilitating effective communication with stakeholders through both face-to-face and electronic interactions. • Outstanding people management and development capabilities, including hiring, training, supervising, disciplining, performance management, coaching, mentoring, and fostering employee satisfaction. • Strong business acumen with expertise in financial management, business continuity planning, risk management, productivity oversight, and occupancy ratio management, ensuring optimal staffing and support. • Decisive leader with keen attention to detail and strategic and tactical planning skills. Highly competitive, results-oriented, and willing to take calculated risks. Demonstrates a strong sense of responsibility, resilience, loyalty, and self-motivation. Respected by team members and peers, with a strong commitment to helping others succeed. • Dedicated to continuous learning in Project Management, Lean and Six Sigma methodologies, and other process improvement principles. Proficient in MS Office Applications (Word, Access, Excel, Outlook, PowerPoint, Acrobat, Publisher) and engineering programs (Project, Primavera P3, AutoCAD, Photoshop). • Highly trained in Operational Excellence, including Business Continuity Planning, Risk Management, Conflict Resolution, Performance Management, Recruitment, and Process Review and Management. • Over 12 years of extensive experience in System Engineering, Project Management, and Commissioning within the Power, Production, and Telecommunication sectors. • Accomplished Project Manager with a proven track record in Project Integration, Scope Management, Schedule Management, Cost Management, Quality Management, People Management, Communication, Risk Management, Project Procurement, and Project Completion and Transition.