Dion Gers

Background

About Dion Gers

Hello! My name is Dion, and I’m a non-binary administrative and design professional with a strong background in organisation, efficiency, and customer service - particularly within the tertiary education, corporate, design and hospitality sectors. I excel at streamlining processes, managing data and documentation, and providing high-level support to teams and stakeholders. My experience includes: …Academic administration at the University of Queensland, where I handled student records, compliance documentation, and front-desk services. …Corporate administration at Transport Solutions Group, supporting workflow coordination, policy tracking, and stakeholder communication. …Hospitality & retail operations with Mountain Bean Café and Milky Lane Newstead, ensuring high-volume customer service, scheduling, and operational efficiency. In addition to my administrative career, I’m also a freelance creator, passionate about TTRPG world-building, content design, and storytelling. This has honed my skills in problem-solving, organisation, creative writing, and project management, which I bring into my professional work. Fun fact about me - I train birds! I’ve worked with everything from conures and lorikeets to macaws to emus and even assisted at Australia Zoo as a volunteer. One thing I always strive to do is help people. Whether it’s guiding students through university processes, assisting customers in retail, or making someone’s day easier through efficient administration, I thrive on creating solutions and providing support. I enjoy making complex processes simpler, ensuring smooth operations, and giving people the tools they need to succeed. My customer service, administrative, and creative backgrounds all connect through a shared goal: helping others navigate challenges with clarity and confidence. I’m always looking for opportunities where I can apply my administrative expertise, process improvement skills, and adaptability to create seamless workflows and excellent customer experiences. Let’s connect!(Banner art done by me - Check out my Instagram!@_starjuicebitters_)