Dipak Chaki

Background

About Dipak Chaki

With over a decade of hands-on experience in Customer Experience, Business Process Management (BPM), and Client Acquisition, I specialize in scaling operations, driving service excellence, and implementing strategic innovations that deliver real business impact. My journey has spanned both domestic and international markets, managing diverse campaigns in sectors like Telecom, Property Preservation, Real Estate, Logistics, Health Care, and Content Moderation. I’ve successfully worked with global platforms such as IMO and contributed to international BPM partnerships that enhanced efficiency and growth. What I Bring to the Table: Proven expertise in Real Estate & U.S. Property Preservation operations, including vendor coordination, compliance, and quality control Strong command of Logistics & Dispatching, load boards, RPM negotiation, DOT compliance, and carrier-broker coordination Hands-on experience in Telecom Operations, including complaint resolution, postpaid retention, collections, and quality training Strategic experience in Client Acquisition using cold calling, digital marketing, Local SEO, and GMB optimization International exposure to content moderation projects with platforms like IMO Skilled at building and leading teams that deliver seamless service across multiple channels: phone, email, live chat, and social media Focused on providing outstanding service, I pride myself on my attention to detail, problem-solving capabilities, and ability to work collaboratively with diverse teams to meet client expectations. I’m passionate about creating seamless experiences and value for businesses, always seeking new ways to innovate and enhance operational efficiency. Let's connect if you're looking for a dedicated professional who can help you meet your customer service and operational goals.