Verified recordOil and Gas

Dipak Goyal

Service Delivery Manager at bp

Based in Hyderabad, India

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Seniority

Other

Department

Other

Location

Hyderabad

Industry

Oil and Gas

Company size

79K

Contact information

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Email

1 credit

d•••••••@bp.com

Phone

5 credits

+91 ••• •••• ••••

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Background

About Dipak Goyal

Software professional with over 20+ years of experience currently working as IT Service Delivery Manager and Consultant. Experienced in working with geographically and culturally diverse customers with overall accountability for ensuring that IT support and delivery services are carried out in accordance with agreed SLAs and quality standards. Transitioned the AM support model to DevOps and Agile methodologies. Implemented LEAN projects as part of Continuous Improvements. Responsible for process rebuilding and gap analysis for Incident Change Availability Management as per ITIL framework as a part of organizational initiative.

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