Dipan Roy

Background

About Dipan Roy

Presently working in B2B business model with India Mortgage Guarantee Corporation, driving business through Lender partner stakeholders. Mortgage Guarantees are being sold against Home Loan products for benefiting various lender partners in terms of risk mitigations. Dynamic career of over 8 years that reflects rich experience and year-on-year success in Sales & Marketing, and Product Development. Steered Sales operations including appraising proposals, conducting risk analysis & scrutinizing relevant documents before sanctioning loans; directed workflow to meet quality standards and compliance with regulations. Worked on projects for end-to-end approval processes including credit analysis, KYC compliance, field investigation, credit appraisal memo, proposals & reports. Customer-oriented professional; successfully led key business initiatives & strategies to meet changing customer needs, thereby resulting into high level of customer satisfaction and increase in market share, sales volume & added bottom line. Directed cross-functional teams using interactive & motivational leadership; acknowledged for leading & mentoring team members to achieve resource wise productivity & optimization. Expertise in operations pertaining to disbursal of Customer Services, Branding and Promotion and Competitor Analysis. Monitored costs in a difficult economic environment; introduced new risk controls in the wake of a heightened regulatory framework, improved processes and ensured that customers received the best service experience.