Dipen Thakar

Background

About Dipen Thakar

Visionary Leader with over 12 years of experience in ITBA, ITOM, ITSM, SaaS Solutions, Software Development Life Cycle/SDLC and Managed Services/MSP specializing in IT Operations Management, IT Service Management, IT Business Consultant, Service Delivery, Customer Support, Process, Program & Project. Have championed a strong work culture while collaborating with clients, management executives/stakeholders and teams across – North America, Asia, UK and Europe. Whether it’s ITBA, ITOM, ITSM, Project, Process, Program, IT Service Delivery or Service Desk, I’ve got a knack for turning chaos into order, helping them reach their full potential and greatness even under high pressure. Balancing the requirements of both management and business/clients, keeping everyone happy without breaking a sweat [or at least not letting them see it]. Elevated IT functions, SaaS, SDLC into Centers of Excellence. Key to my success? Expert in leveraging ITIL best practices, Lean Six Sigma methodologies, SAFe Agilist (Scrum, Sprint & Kanban) and DevOps methodologies to optimize deliverables, process management, meeting Key KPI/KRI objectives and a relentless drive for excellence. Whether it’s leading large-scale projects, have consistently deliver results. Managing/collaborating people, crafting business strategies, making data-driven decisions, process improvement, achieving SLA/deadline targets and supporting technology isn’t just what I do, it’s my passion, expertise, and basically my superpower. My leadership isn’t just about strategy and business; it’s about people, developing talent, mentoring, ability to learn through challenges and driving innovation & transformation. Business-Centric/Customer Focused PM with a proven track record of leading large-scale enterprise projects and SaaS solution/deployments, consistently delivering top-quality results, high customer/business satisfaction and enhanced operational efficiency. Skilled in risk management/mitigation, IT data governance and compliance (ISO) with extensive experience across ITBA, ITOM, ITSM, ITIL, SaaS, SDLC, MSP and tools like ServiceNow and Salesforce. Speaker and panelist at the prestigious Service Desk Institute in London, UK, where I showcased my communication skills and maybe a little Indian charm while collaborating with top industry executives. When I’m not optimizing systems or speaking at industry events, I enjoy exploring new ideas and a good debate on history’s “what ifs.” with my beautiful wife over a good cup of coffee.