Dipen Thakker

Background

About Dipen Thakker

I am a results-driven Business Analyst with experience in banking, financial services, and technology-driven process optimization. With a strong background in Pega Smart Disputes, AML/KYC compliance, and financial risk management, I specialize in analyzing business needs, streamlining workflows, and implementing scalable solutions to enhance efficiency and regulatory compliance. My expertise includes: Business Process Analysis & Optimization – Identifying inefficiencies, gathering requirements, and implementing solutions to drive operational improvements. Pega Smart Disputes & Payment Dispute Life Cycle – Experience in chargeback processes (Visa, Mastercard, AMEX) and leveraging Pega applications for case management. Banking, Risk & Compliance – Strong understanding of AML, KYC, UTR, and FINTRAC regulations to mitigate financial risks. Agile & Scrum Methodologies – Proficient in Jira, Confluence, and Trello, working within Agile frameworks to deliver seamless project execution. Technical & Financial Expertise – Skilled in Python, SQL, budgeting, financial modeling, and full-cycle accounting to support data-driven decision-making. I thrive in collaborative, fast-paced environments, working closely with stakeholders to bridge the gap between business and technology. Passionate about leveraging data and technology to enhance financial processes, I am always eager to learn and contribute to innovative digital transformation projects in the banking sector. Let’s connect and explore opportunities to drive impactful business solutions together!