Diptendu Mukherjee

Background

About Diptendu Mukherjee

As a highly skilled and dedicated professional, I am excited to showcase my expertise and experience in the field of customer service, technical support, and translation on my LinkedIn profile. With a Bachelor of Arts in History from Netaji Subhas Open University, I have demonstrated exceptional academic performance, achieving an impressive 92.83% in my final year exams. In addition, I have also completed an “O Level” course in Information Technology from the National Institute of Electronics and Information Technology, where I gained valuable skills and knowledge related to the field of technology. Furthermore, I completed my Class 12th Boards from Sri Ramkrishna Sikhshalaya, where I obtained a respectable 65% in the Higher Secondary Exam. My professional career began as an Associate Technical Support Engineer-Spanish. In this role, I provided technical support to vendors and customers, assisting them with basic support for current and previous software versions, as well as hardware, peripherals, network connections, and external software. I also escalated helpdesk tickets to Level 2 support as needed, performed troubleshooting procedures over the phone, and updated my knowledge of the company's products and services to provide better customer support and service solutions. In addition, I have gained experience dealing with stolen IT equipment or money to ensure customers receive prompt and satisfactory resolutions. I also did a summer internship at Modlingua where I promoted 10 Modlingua language learning articles and got 15 people to join their Facebook community. I increased her YouTube subscribers by 2.5% and grew her Facebook community study group from 430 to 445 members. In addition, I volunteered at the International Book Fair, where I helped a team of 5 volunteers to develop creative, efficient solutions, and took on programming tasks such as keeping records and communicating with more than 25 clients on a daily basis. Additionally, I have completed several language courses, including General Spanish C1.2 from Instituto Cervantes, and General English B2.3 from British Council. With my skills in customer service, oral and written translation, customer engagement and communication, as well as my knowledge of Spanish, English, Hindi, and Bengali. I am confident in my ability to make a significant contribution to any organization that values ​​these qualities. I'm excited to explore new opportunities and network with industry professionals, and I look forward to connecting with you on LinkedIn.