Diptesh Patel

Background

About Diptesh Patel

As an experienced Technical Support Analyst with a demonstrated history of success in customer service and desktop support, I possess excellent communication and diagnostic skills that consistently solve problems and rarely escalate issues. I am a persuasive, solution-oriented communicator with highly effective customer support expertise and a reputation for building strong relationships and rapport with all levels of management, peers, and staff. I am a proactive self-starter known for initiating process and system improvements to increase system stability and staff productivity. I have a strong background in desktop support analysis and the ability to work within multiple different operating systems. My knowledge of networking, including TCP/IP and OSI models, and Windows server roles, such as Active Directory, DC, DHCP, and DNS, enables me to deliver detailed and in-depth IT services remotely through phone communications or live web chats. I have experience in remote customer support, including wireless LAN access, VPN, DSL, and cable services, and have provided networking support for Cisco Routers and Switches. In addition, I possess solid Microsoft Office skills, including Word, Excel, Outlook email and calendaring, PowerPoint, and Access. My technical proficiencies include expertise in networking, hardware configurations, performance monitoring, LAN connectivity, SQL queries, phone and online support, problem diagnosis, preventive maintenance, technical troubleshooting, customer service, user training and support, and complaint handling. As a proactive and results-driven team player, I am committed to providing exceptional customer service, supporting staff and clients to troubleshoot issues, and ensuring operational wellness of the database and its ecosystem. I am knowledgeable about ticketing software, including ServiceNow, and have a valid G license and my own vehicle. As a Permanent Resident of Canada, I am authorized to work in this country. Overall, I bring a wealth of experience and knowledge to the table, and I am confident in my ability to contribute to any organization that values excellence, teamwork, and dedication to customer service.