Diptesh Rana

Background

About Diptesh Rana

Roles handling as a Wintel Citrix Administrator (MCSA and CCA-V certified) Installing and administrating Xenapp server and publishing Applications on Citrix Servers. Installing Xenapp servers, applications, setting policies, coordination with network, and application teams for all the rules. Working on trouble tickets (Web interfaces, ICA clients, profile related issues) raised by helpdesk. Maintenance and troubleshooting of Citrix Server farm. Application Support and troubleshooting in Citrix farm. Administrating and managing Citrix Management Console, App Center, Remote Desktop Services Manager, Citrix Studio and Director. Configuring and Managing Zones, Load Balancers and Load Evaluator and Citrix Policies. On call, weekend and off business hour support. Handling Major Incident tickets and providing RCA. Creating and fulfilling change requests. Account SME, Handling Client Escalations, Expedite requests and handling employee onboarding/off boarding requests. Participating in POD, DSR calls with client and other resolver group Experience in installation, administration and networking in various environments and transitions Knowledge of Windows Server 2003; Windows Server 2008; Windows Server 2008; R2; Windows NT; Basic Knowledge of Windows Server 2012 Experienced on running projects employing industry standard project management techniques. Managing Remotely Wintel Servers of North America Customer Creating and Managing Active Directory Users & Groups. Provide L2+ support on Microsoft Windows OS platforms [servers]. Server Hardware knowledge & troubleshooting skills and Coordinate with remote hardware vendors. Incident/ problem/change management- Analysis of the environment and perform root cause analysis for identified problems. Working on tickets in Remedy 7.6 and the Service Now ticketing tool.