Dipumoni Bora

Background

About Dipumoni Bora

I'm an experienced Customer Support and CRM Specialist with 4+ years in dynamic, high-impact roles across leading companies like Policybazaar.com and EarnKaro.com. My journey spans from handling customer interactions with empathy and efficiency to collaborating across departments including operations, finance, and marketing to drive seamless service delivery. In dept knowledge of processing health insurance policies and maintaining strategic partnerships with clients and helping clients in their business growth. At EarnKaro, I’ve taken on cross-functional roles—from onboarding new users and managing high-priority escalations on social media, to mentoring teammates and testing new app features with design teams. My work also includes key account management for 600+ clients, where I help strategize and achieve user targets. Previously at Policybazaar.com, I was recognized as Employee of the Quarter for my performance, where I resolved service issues, mentored new team members, and ensured high customer satisfaction levels through strategic communication and process improvements. I bring strong skills in communication, documentation, process optimization, and data management, with hands-on experience using CRM tools like Freshdesk and Freshchat, along with Microsoft Excel. I thrive in fast-paced, collaborative environments and bring a hands-on understanding of startup culture and customer experience innovation. Let’s connect—I’m always open to learning, collaboration, and exciting new opportunities in customer experience, CRM, digital service operations & strategic partnerships.