Dirk Hoppe

Background

About Dirk Hoppe

Experienced Head of Managed Services with over 20 years of expertise in building and managing customer service structures. Business economist (VWA) with a focus on Customer Care, Sales & Service, Logistics, and Material Management. Certified Scrum Master (PSM1) with proven successes in numerous Customer Care projects. Core competencies: • Leadership experience with up to 50 employees • Process optimization and quality management • Strategy development and change management • Project management and lean management • Expertise in SAP 4 HANA, Zendesk, and AI Professional stations: • Head of Managed Services, Schulte-Schlagbaum AG (Eccos pro GmbH) • Manager Spare Parts and Administration (EMEA), SANY Europe GmbH • Customer Care Center Manager (EMEA), JCM Europe GmbH • Operations and Service Manager, Sun Electric Austria GmbH & SNA Germany GmbH Achievements: • Doubling of sales in the spare parts sector • Introduction of a webshop for spare parts • Successful integration of service organizations after company acquisitions • Expansion of the service organization into a profit center with a 50% increase in sales Currently in training to become an AI manager, focused on the strategic implementation of artificial intelligence in companies.