Dirk Williams

Background

About Dirk Williams

OPERATIONS EXECUTIVE Collaborative, Mentor with a Project Management focus. ITIL Foundation certified with a keen ability to manage multiple projects and company priorities. Focus on Operational Excellence, Leadership, Quality Assurance and Client/Customer Satisfaction. Key accomplishments include: Managed multiple IT support teams with 5K customers, focused on hardware and software incidents, including infrastructure issues. Each team also handled PC hardware & software rollouts and product upgrades. Led multiple operations teams who achieved ratings significantly above or at the top of their level. Core Competencies Help Desk Management Employee Development Operations Management Vendor Relations ITIL Service Management Project Management Compliance & Reporting Audit Controls Team Leadership ISO 27001:2005 VISIO & SharePoint Mentoring & Coaching IT Hardware IT Product Roll-out BMC Remedy Purchasing Mobile Device Management FMNS FlexNet Incident Management Performance Management Inventory Management ServiceNow Administration Change Management JD Edwards EnterpriseOne