Divya Beejawat
Knowledge Management Specialist at Hcltech
Based in Bengaluru, India
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Seniority
Staff
Department
Information Technology
Location
Bengaluru
Industry
IT Services and IT Consulting
Company size
258K
Contact information
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d•••••••@hcltech.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Divya Beejawat
I am a Certified Knowledge/Incident Management Professional with 9+ years of experience in leading high-visibility Knowledge transformation initiatives in Service Management & Customer Service domains. My Overall expertise includes, • Deploy Knowledge Management (KM) strategies and concepts, tools and techniques • Global Customer Service Knowledge Management• Implement KCS - Knowledge-Centered Service• Practice ITIL 4 Foundation and CDS.•Record and classify received Incidents and undertake an immediate effort in order to restore a failed service as quickly as possible.•Resolve Incidents within the specified Service Level Agreements/Operational Level Agreements.worked on servicenow
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