Verified recordSoftware Development

Divya Damodaran

Senior Resolution Coordinator - Chargeback at Walmart Global Tech India

Based in Chennai, India

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Seniority

Manager

Department

Operations

Location

Chennai

Industry

Software Development

Company size

11K

Contact information

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Email

1 credit

d•••••••@••••••.com

Phone

5 credits

+91 ••• •••• ••••

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Background

About Divya Damodaran

Work with a range of image and video types of data.Deliver high quality labelled data, using guidelines provided to meet our KPIs and using in-house tools and software.Report issues with tools and software as and when they occur.Show ownership and initiative when providing feedback for improvements to existing tooling that can increase the amount and quality of the data we process.Guide and help the seller complete onboarding formalities and train them on internal tools.Handle various types of cases related to inbounding, product issues, and customer complaints.Document processes and regularly update existing SOPs.Review and suggest SOP changes required, if any, to the team based on input from category managers.Handle various sets of daily, weekly, and monthly business reports.Onboard new processes if required as per the business's needs.

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Divya Damodaran Email & Phone Number @ Walmart Global Tech India | Kipplo Discover