Divya Kaushal

Background

About Divya Kaushal

A highly skilled and successful Team Member with key experience in training,quality control, and managing top-performing service teams to ensure outstanding customer care.Throughout my career, I have established myself as an exceptionally successful and Quality control professional. I not only monitor quality standards but also provide feedback when required. My expertise lies in successfully analysing the process, innovating new processes, managing service levels and taking ownership of the whole task & functionality to maximize productivity, and growth with complete quality standards. Through my experience, I have become adept in overseeing personnel across a wide variety of responsibilities to optimize corporate performance while demonstrating a steadfast commitment.The following achievements demonstrate my qualification for this position:1. Consistently earning accolades in performance appraisals from management, peers, and customers recognizing outstanding achievements in time management, customer relations, integrity, work ethic, leadership, and commitment to top-flight quality.2. Placating escalated customer service issues using diplomacy, tact, and personable demeanor.3. Excelling in my most recent position as a Team Member in Customer Maintenance and Payments Team, by taking the lead in process improvement, coaching fellow Team Members, running Team huddles, liaising with internal and external stakeholders, thriving on Quality, I have been recognised as a high performer in the Team.