Divya Ragutti

Background

About Divya Ragutti

Possible summary: Major Incident Manager is essential for maintaining the reliability and availability of IT services by effectively managing major incidents, minimizing their impact, and driving continuous improvement in incident management processes. Ensure that incidents are correctly identified and categorized as major incidents. Work closely with the service desk and other IT teams to identify potential major incidents early. Act as the central point of communication during a major incident. Coordinate with various teams (technical support, service desk, external vendors, etc.) to facilitate quick resolution. Keep stakeholders informed about the status and progress of the incident. Conduct a post-incident review (PIR) to analyze the incident and the response. Document the incident, including root cause analysis, resolution steps, and lessons learned.