Divya Umesh
Incident Manager at IBM
Based in Bengaluru, India
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Seniority
Other
Department
Other
Location
Bengaluru
Industry
IT Services and IT Consulting
Company size
339K
Contact information
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d•••••••@ibm.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Divya Umesh
· Work with Service Level Agreement Key Performance Indicator reports and SNOW configuration for Operational & Service level agreement. · Review exceptions and generate Service credits (if applicable) which have significant financial impact. · Analytics – Understand trends & patterns through historical data and share contextual insights for continuous improvement. · Process – Bridge process gaps to improve operational efficiency customer satisfaction & Continuous improvement.
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