Divyangi Barthwal
Service Delivery Analyst at American Express
Based in Bengaluru, India
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Seniority
Staff
Department
Operations
Location
Bengaluru
Industry
Financial Services
Company size
82K
Contact information
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d•••••••@••••••.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Divyangi Barthwal
Experienced incident Manager with 7 years of expertise in handling severe high priority incidents, bridge management, technical writing, escalation management, alert monitoring and L1 support. Proficient in ITIL frameworks, root cause analysis (RCA), and escalation management, with a proven track record of improving incident resolution times and reducing recurring issues. Proven track record in process improvement initiatives, realizing significant time and efficiency gains. Strong communication skills demonstrated by facilitating high severity incident technical bridge calls, authoring post incident lifecycle report and presenting end user training. Now looking for an opportunity and can be contacted at my id divyangibarthwal@gmail.com
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