Dixie Gutierrez

Background

About Dixie Gutierrez

I am a highly motivated, creative, and versatile professional who has extensive experience managing people, projects, events, and client service. I have excellent organizational and interpersonal skills with proven ability to communicate clearly with customers and staff at all levels of an organization as well as work collaboratively in a team setting while ensuring high quality service delivery. Results-driven Client Services Incident Manager with 3.5 years’ experience in Customer Service. Promoted 3 times from 2020 as a Medical Record Specialist. Skilled in process documentation, Microsoft Suite, Service Now, and Smartsheet. Spearheaded process improvements and documentation. Redesigned impactful customer presentations. Pursuing an MBA in Healthcare Management with a BS in Healthcare Studies. Skilled in client liaison, decision-making, and customer support. Seeking leadership roles in customer service, client success, project management, and process improvement. Passionate about coaching and uplifting team members. Committed to driving organizational success through leadership and continuous improvement.