Dmitrii Osipov
Customer Experience Director at Lamoda Group
Based in Leuven, Belgium
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Seniority
Director
Department
Customer/Client Service
Location
Leuven
Industry
Technology; Information and Internet
Company size
1.6K
Contact information
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d•••••••@lamoda.ru
Phone
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Background
About Dmitrii Osipov
Leading Lamoda Group's customer experience division has honed my focus on strategic initiatives and transformative solutions that drive customer satisfaction. The team's efforts have materialized in significant achievements, such as a historic dip in order processing costs and a substantial reduction in customer complaints. Steering a department of over the mission has always been clear: to elevate the customer journey and create lasting positive impacts. Our collaborative approach led to additional revenue streams and a robust customer service model that underpins Lamoda's position as a market leader with outstanding net promoter scores.
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