Dmitry Nadudik
Head of Support at Rooh Co
Based in Grodno District, Belarus
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Seniority
Director
Department
Customer/Client Service
Location
Grodno District
Industry
Information Technology and Services
Company size
31
Contact information
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d•••••••@rooh.co
Phone
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Background
About Dmitry Nadudik
Customer Support Manager with 4+ years of experience in mobile and digital product support. Currently leading the support team at a fast-paced tech startup, where I built the team and developed internal workflows from scratch. What I bring- Expertise in multi-platform customer support (iOS, Android, web, smart TV)- Proficient in Zendesk, Freshdesk, BrainTree, Stripe, Chargeblast, App Store & Google Play admin consoles - Strong skills in dispute resolution, chargeback management, billing adjustments, and fraud detection - Leadership experience: hired and trained 3 support specialists, created onboarding and knowledge base Performance- Resolved support tickets weekly across multiple channels - Processed approximately 50–70 payment disputes weekly across multiple products, maintaining an average win rate of ~40%- Managed chargebacks, fraud alerts, and complex billing escalations effectively Passionate Xbox gamer (FPS, RPG, TBS, RTS) eager to bring my customer support expertise into the gaming industry. email: dmitry.nadudik@gmail.com Telegram:@dmitry_nadudik
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