Dodos Dimitris

Background

About Dodos Dimitris

Summary Experienced professional with 30 years of rich & proven experience in B2B & B2C segments and broad expertise in: • After Sales Service • Service Network Set up & Development (Technical & Operational) • Technical Support • Business process mapping & standardization • Integrated Services Roll Out • Design & Implementation of Service platforms: CRM, Technical-Spare Parts Web Portal, Augmented Reality, Digital Forms and the respective mobile apps • Electronic System Integration • Design of reports related to Service Business performance # Quality (CR & FFR)# Financial P&L & sale statistics # Network Performance & Quality KPIs # Warranty costs (Actual & Budget) • Design & execution of Technical Trainings theoretical & hands on • Product Specialist / Technical Expert on # Cooling & Electrical circuits # Home Appliances (Refrigerators, AC, Washing machines)# Commercial Appliances (Refrigerated display cabins) Cooling Storage Rooms # Post Mix, Beer Draughts & Coffee Machines Specialties: • Ability to work in a multicultural and cross-functional environment • Team working • Adaptive learner • Communicating effectively at all levels of the organization • After Sales Service Formulation & Implementation • In-depth knowledge of Service Platform /management tools • High analytic ability and problem-solving skills • Product and Technical training • In-depth knowledge of technologies & innovations used at:# Home Appliances (Refrigerators, AC, Washing machines)# Commercial Appliances (Refrigerated display cabins, Beer Draught, Postmix )# Cooling Circuits -Environmental friendly refrigerants HC (R600a & R290) and CO2 (R744)