Dolerine L.

Background

About Dolerine L.

Looking for a training leader who doesn’t just deliver programs—but drives performance, retention, and revenue? Click see more to know more. As a Senior Manager with 20+ years of experience in Training, Quality, Sales and Customer Experience, I specialize in transforming people, processes, and performance. My career spans global organizations like Dell, LinkedIn, and Titan, where I’ve led impactful learning programs, quality frameworks, and coaching initiatives that directly influence business outcomes. I bring deep expertise in learning & development strategy, data-driven quality audits, and stakeholder engagement—ensuring alignment between employee capability and business goals. My approach is grounded in measurable impact: Improved CSAT by 15–20% Boosted FCR by 26% Enhanced operational efficiency by 20% Increased service adoption by 20% and client retention by 17% Reduced performance gaps and audit errors through real-time feedback and coaching loops Lead a cross-functional collaboration through strategic workshops, aligning support, sales, and quality goals to enhance service delivery by 25%, reduce customer complaints by 10%, and increase lead conversions by 18% across multiple brands. Whether it’s driving training needs analysis, developing role-based learning paths, or optimizing QA processes, I build scalable systems that elevate both customer satisfaction and internal performance. I'm passionate about creating learning cultures that empower teams, reduce churn, and increase customer loyalty—across BPO, tech, enterprise, and retail environments. Let’s connect via LinkedIn or email me at dollerine@yahoo.com if you’re looking for a leader who blends strategy with execution—and builds L&D and Quality programs that truly move the needle.