Dolly Irham

Background

About Dolly Irham

Current job as Product Manager:* Work as a Winning Team with Account Executive/Manager * Learning, Understanding and Mastering Principals, Products, Solutions, Services and Competition * Develop and maintain Sales Toolkit Specialties:* Workforce Optimization: Workforce Management, Quality Monitoring, Contact Recording, Performance Management.* Speech Analytics, Voice Biometrics.* Contact center, call center.* Designing, Consulting, Implementation, Maintenance, Troubleshooting, and Training. Projects:* Work with Verint in Voice Biometrics POC for Halo BCA, 2016.* Work with Verint in Speech Analytics POC for Halo BCA, 2015.* Work with Verint in Speech Analytics implementation for Telkomsel CC project, 2014.* Implement Verint WFO 11.1 at Telkomsel, integration with Cisco UCCE9, 2014-2015.* Design and deploy Verint WFM/WFO V11.0SP1 at BII Maybank Call Center, 2013.* Re-design and reconfigure Verint WFM 10.0.5 at Bank BNI Contact Center, 2012.* Design Verint WFM 10.0.6 at Bank CIMB Niaga Call Center, 2012.* Implement and design Verint WFM 10.0.3 at Telkomsel Call Centers (Jakarta, Bandung, Surabaya, and Medan), 2009.* Supervise and design implementation of Verint WFM 7.8.2 at MECC (Axis Call Center), 2009.* Implement Verint WFM 7.8.2 at Bank Mandiri (Upgrade from Bluepumpkin 3.1), 2008.* Implement and design Witness WFM 7.7.2 BCA Bank (Upgrade from Bluepumpkin 3.1), 2007.* Implement and design Witness WFM 7.7.2 at Hutchison CP Telecom, 2007.