Dolores Rogers

Background

About Dolores Rogers

A senior Customer Service/Business Operations Manager with extensive experience in overseeing business operations, developing and implementing strategies, and driving organizational growth, I am passionate about delivering high-quality results and exceeding expectations. With a proven track record of success in managing complex operations and leading cross-functional teams, I possess exceptional leadership and communication skills that enable me to effectively collaborate with stakeholders and drive positive change. My expertise includes developing and implementing operational plans, managing budgets, optimizing business processes, and enhancing organizational efficiency. Additionally, I have a strong background in PMO, project management, risk assessment, and quality assurance, ensuring that projects are delivered on time, within budget, and to the highest quality standards. I am also skilled in talent acquisition and management, coaching and mentoring employees, and creating a positive and collaborative work culture. My ability to motivate and inspire team members to achieve their goals has resulted in high-performing teams and increased employee retention rates. Overall, I am a strategic and results-driven senior business operations manager who is committed to achieving business objectives and driving organizational growth. Specialties: Commercial Management, Project Management, PMO, Change Management, Process Improvement, Supply Chain, Strategic Planning, Business Analysis, Financial Global Reporting, Direct/Remote Team Management, Management Accounting, Budgeting and Forecasting, Business Process Excellence, System Implementation