Don Buckmaster

Background

About Don Buckmaster

IT Projects- Business consulting, gathering requirements, creating test scripts, UAT testing, implementing new technologies and other IT business solutions utilizing project lifecycle * IT Production Support- Analytical and problem solving skills in the troubleshooting and local and remote resolution of supported hardware, software, server & system related issues worldwide in offices throughout N. America, S. America, Europe, Africa and Asia * Utilizing MS Office productivity software at an advanced level to create business requirements, test scripts, as well as reports or presentations on business or system related information such as performance metrics, availability, KPI’s, incident resolution and trend analysis * Technical writing and documentation- Authored numerous company technical documentation for training, business requirements, business continuity, process flow analysis and procedural use * Leveraging knowledge and utilization of technical architecture & design principles for complex IT projects * Proactively identifying potential IT issues or risks and taking mitigating action to resolve and avoid impacting deadlines * Quickly identifying root causes of business or technical problems or limitations and taking necessary steps to successfully mitigate and resolve complex issues * Vendor relationship management responsibilities such as leading and participating in regular Stewardship meetings with IT vendors as well as vendor research, budgeting and selection