Don Kwa
Global Workforce Manager Content Quality Assurance at Tiktok
Based in Singapore
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Seniority
Other
Department
Other
Location
Singapore
Industry
Entertainment Providers
Company size
83K
Contact information
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d•••••••@••••••.com
Phone
5 credits+65 ••• •••• ••••
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Background
About Don Kwa
Results-oriented Service Dekivery Manager with a track record of driving exceptional outcomes. Achievements include reducing global Average Handling Time (AHT) to below 4 minutes and successfully launching 10 global programs. Led resource planning, training timelines, and trial/ramp-up phases. Acted as Global Delivery Lead in the absence of the manager. Expanded the SG headcount from 20 to 90+, fostering team growth and success. Skilled in cross-functional collaboration, process optimization, and team leadership. Passionate about delivering outstanding customer experiences. Ready to drive results in a dynamic and customer-centric organization.
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