Don Lane
Operations Leader at Insite Managed Solutions
Based in Fort Myers, United States
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Seniority
Director
Department
Operations
Location
Fort Myers
Industry
Business Consulting and Services
Company size
137
Contact information
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d•••••••@getinsite.io
Phone
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Background
About Don Lane
Results-driven Call Center Manager with 15+ years of experience in customer service, operations leadership, and workforce management. Proven ability to optimize call center performance, improve customer satisfaction (CSAT), and implement data-driven strategies to enhance efficiency. Adept at team development, real-time monitoring, and process improvement, with a strong track record in coaching and mentoring staff. Holds an MBA in Operations Management and a Six Sigma Yellow Belt certification.
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