Don Murray

Background

About Don Murray

With years of experience in healthcare consulting and management, I am passionate about delivering innovative solutions and exceptional outcomes for our facilities, partners and patients. As the Managing Director of Medical Shared Services at CoreCivic, I oversee the business units that provide onsite and offsite medical services to over 30+ facilities across the nation. My core competencies include revenue cycle management, process improvement, technology implementation, change management, and analytical skills. I am driven by the mission of CoreCivic to provide safe, secure, and humane environments for individuals entrusted to our care, and to offer opportunities for rehabilitation and reentry. In my current role, I manage the execution of centralized offsite medical scheduling, telehealth, claims processing and provider networks. Additionally, I oversee innovative strategies designed to leverage automation and integration between our EHR, our customers EHR, and other offsite vendor systems. I also lead the development and implementation of new innovative programs, designed to enhance the health and well-being of our staff and our patients. Additionally, I collaborate with internal and external stakeholders to optimize the performance and efficiency of our healthcare operations, using data-driven insights and industry best practices. Some of our recent achievements include, reducing our TAT for offsite scheduling by 50% through automating our offsite medical scheduling process, improving our claims auto adjudication to 80%, launching a successful virtual nursing telehealth program, and reducing our offsite medical costs by 25% through patient navigation and growth in the provider network.