Don Runyon

Background

About Don Runyon

Results driven individual with 30 years of various levels of responsibilities within the Telecommunications and IT industry. Highly experienced in creating and managing world class Technical Support teams to provide the highest level of customer confidence and satisfaction. Responsible for teams who have consistently ensured that products have met or exceeded expectations while doing so at the most economical rate. Assisted in negotiations of contracts and service level agreements to benefit all parties involved and then managed teams to meet the objectives. Managed teams within Network Operations environments as well as upper tier support engineers, these teams have numbered as few as 3 to as many as 35. Ensured that all policies, procedures are followed and job functions of those managed are met. Strengths include Customer Focus, Critical Event Management, Team Building and Customer Satisfaction