Don Surrendra

Background

About Don Surrendra

Over 30 years of international airline experience. The last 15, as a Senior Manager delivering best in class products and services for the Emirates Airline Airports Division. Extensive experience in managing major projects, innovative services that add value, seamless customer experience, cost efficient and time bound project management. Proven leadership in operating in a global environment and ability to collaborate internationally. Extensive experience in talent leadership, hospitality operations, training & development and change management. Ability to lead a multi-cultural workforce both internal and service providers, by providing leadership to a diverse management team to deliver industry leading customer services/experience. Proven ability to communicate, motivate, and influence a large workforce to be the leading edge of the airline industry. A passion for best in class service delivery, customer experience, product design with emphasis on training, safety, security, food & beverage, and occupational health.