Don Unzen

Background

About Don Unzen

Customer-centric professional adding value to products and services a company provides by identifying common interests and developing relationships to drive business objectives. Utilize listening skills and ask clarifying questions to determine resources and departments required to solve problems. Maintain dedication to tasks through collaboration and follow processes to resolution. Technical Support | Sales Productivity | Training | Project Management | Customer Relationship Management PROFESSIONAL EXPERIENCE 3M, Saint Paul / Oakdale, MN – 2023 Sales Productivity, MSD Division 2014 – 2023 Coordinated with Sales Representatives to create contract requests, order samples, establish price quotes, manage orders, and initiate expedited requests. •Served as lead for mapping project by collecting data and passing information weekly to marketer, informing business decision making and creating 2,282 opportunities in pipeline for annualized value of $31.2M. Delivered 962 Closed opportunities for annualized value of $13.7M. •Provided customer service and support by completing administrative tasks efficiently and expediently, enabling sales representatives to focus on building business. •Credited with helping bring in $2.3B in sales by screening voice mails and moving critical calls to correct sales representative. •Created quotes for representatives to deliver customer pricing expediently and close deals at faster rate, increasing revenue for company. •Resolved shipping issues in collaboration with other departments, ensuring product availability. •Assisted with the training and mentoring of new employees, achieving faster order entry and job retention. Customer Service Representative, IPD Division 3M (Formerly ARIZANT HEALTHCARE) – 2014 Entered purchase orders for hospitals and distributors. Managed incoming phone calls. Assisted customer with product returns. Collaborated with sales representatives to deliver samples to customers and helped track orders and stock. •Served as a Customer Service representative on product development team and trained customer service staff on new products and availability in collaboration with manufacturing and marketing departments. ADDITIONAL PROFESSIONAL EXPERIENCE SEARS RIDGEDALE, Minnetonka, MN, Assistant Manager EDUCATION BES, Social Science Emphasis, Saint Cloud State University, Saint Cloud, MN TECHNICAL SKILLS SAP | Sales Force | Remedy | Excel | Word