Don Williams
Managed Services Sr Technical Engagement Manager at Hp
Based in Houston, United States
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Seniority
Manager
Department
Other
Location
Houston
Industry
IT Services and IT Consulting
Company size
138K
Contact information
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d•••••••@hp.com
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Background
About Don Williams
With more than 18 years of experience in IT infrastructure and services, I am a Digital Delivery Ops Engineering Lead at HP, where I oversee the company-wide transformation from traditional to modern Win10 device management for internal and external customers. My mission is to leverage my technical skills and leadership abilities to optimize IT spending and resources, enhance productivity and performance, and deliver value-added solutions to diverse business needs. As part of my role, I also support and manage various enterprise device management platforms, such as VM Ware WorkSpace One, Microsoft Intune, Jamf Pro, and HP TechPulse Analytics tool. I am an expert in remote device management methodology, enterprise deployment and installation, configuration and policy setting, patch management, troubleshooting, and monitoring. I have a proven track record of implementing HP TechPulse for proactive management of customer environments, resulting in the highest adoption and customer satisfaction rate in product history. I hold an Executive Certificate in Mobility from CompTIA, as well as certifications in Jamf and Microsoft Azure Solutions.
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